Hotels: Star Ratings Summary

The VisitBritain quality standards for hotel accommodation in England is denoted by a star rating. Hotels are awarded between one and five stars, the scheme focuses on quality, including customer care, the range of services available, variety and standard of facilities.

hotels will have:

• practical accommodation with a limited range of facilities and services, but a high standard of cleanliness throughout
• friendly and courteous staff to give help and information customers need to enjoy their stay
• restaurant/eating area open for breakfast
• alcoholic drinks will be served in a bar or lounge
• 75% of bedrooms with en-suite or private facilities.

hotels will have (in addition to what is provided at a ONE STAR hotel)

• good overnight accommodation with more comfortable and better equipped bedrooms - all with en-suite or private facilities and colour TV
• a relatively straightforward range of services, including food and drink and a personal style of service
• a restaurant/dining room for breakfast seven days a week and dinner at least five days a week
• a lift may be available.

hotels will have (in addition to what is provided at TWO STAR hotels)

• possibly larger establishments, but all offering significantly greater quality and range of facilities and services, and usually more spacious public areas and bedrooms
• a more formal style of service with a receptionist on duty and staff responding well to needs and requests
• room service of continental breakfast
• laundry service available
• a wide selection of drinks, light lunch and snacks served in a bar or lounge.

hotels will have (in addition to what is provided at THREE STAR hotels)

• accommodation offering excellent comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC
• spacious and very well appointed public areas and a strong emphasis on food and drink
• staff with very good technical and social skills, anticipating and responding to needs and requests
• room service of all meals and 24 hour drinks, refreshments and snacks
• dry cleaning service available.

hotels will have (in addition to what is provided at FOUR STAR hotels)

• a luxurious establishment offering the highest international quality of accommodation, facilities, services and cuisine
• striking accommodation throughout, with a range of extra facilities
• the customer will feel very well cared for by professional, attentive staff providing flawless guest services
• the highest international standards for the industry, with an air of luxury, exceptional comfort and a sophisticated ambience.